Your account login and checks
Logging in to Crusado Casino takes the e-mail address and the password from the first registration screen, on any browser and without an app. The detail that saves you trouble later is the name you enter at sign-up, which must match your identity document exactly before we approve a withdrawal.
Registering your account
- Open our registration form marked step 1 of 2.
- Enter your e-mail address and a password.
- Choose your country and your account currency, which is fixed afterwards.
- Add a promo code if you have one and tick the terms and privacy box.
- Choose whether you want marketing e-mails and press Next Step.
- Fill in your personal details on the second screen.
Signing in to Crusado Casino
Our login form asks for your e-mail address and password, and your session stays open until you log out. On a shared device we recommend logging out at the end of your session.
- Any current browser on a phone or a computer.
- Password reset through the link on the login form and a confirmation e-mail.
- We do not currently describe two-factor authentication in our terms.
Verification
We request documents under customer due diligence rules, before we credit a bonus or before a payout, and we may add a phone call or a face check.
| Document | Requirement | Checking time |
|---|---|---|
| Identity document | Certified copy in your name | Usually within 10 days of a full reply |
| Proof of address | Matches your registered address | Usually within 10 days of a full reply |
| Payment method ownership | Card, account or wallet you used | Usually within 10 days of a full reply |
| Transaction history | On request | May take longer |
Scroll horizontally to see the full table
Please send your documents within 30 days of our request, because we can close an account that stays unverified after that. If you send your identity document and proof of address in the first week, your first payout is not held.
Login problems
- Forgotten password: use the reset link; check your spam folder for the e-mail.
- E-mail not confirmed: ask our live chat to resend the confirmation.
- Account locked: contact us in the chat with your account e-mail.
- Second account: we allow one account per person and close duplicates.
- Currency mistake: the currency is fixed, so contact us before a deposit.
Frequently asked questions
What do I need to log in to Crusado Casino?
Your e-mail address and the password you set at registration, which work in any browser on a phone or a computer.
Is there an app?
No, we offer no app for Android or iOS. Our site runs in a mobile browser with more than 7,000 games available.
How long does verification take?
We usually review your documents within 10 days of a complete reply, and you must send them within 30 days of our request.
How do I change my password?
The reset link on the login form sends you an e-mail with the steps, and the new password applies on every device.
Why is my account held after a withdrawal request?
A pending verification or a suspected duplicate account can hold your account. Our live chat can name the missing document.